Daktronics is a world-leading LED manufacturer with a rich history in providing displays for sports and digital out of home applications. In the UK, Daktronics displays are deployed in live event venues and at the roadside where their high quality LED displays entertain, engage and inspire audiences.

As with any technology robust post sale service support is key for on-going operation. For Daktronics, however, with displays installed at Piccadilly Circus, Wembley and Tottenham football club amongst others display uptime is critical. Whether that’s ensuring that paid content can be shown as planned or that screens deliver content as part of the event day operations. With display technologies being so central to the visitor experience, as well as helping to drive advertising revenues, Daktronics needed a service strategy that aligned with their high-quality, premium brand.

In addition to this, and to support their go-to-market strategy, Daktronics often works through partners with a range of skills and experience and often those selected by the end customer to install displays. With this comes the challenge of ensuring installation quality, validating warranties and confidently handing sites over from project to service provision.

DPi have been working with Daktronics since 2011, providing a range of commissioning and maintenance services as part of their enhanced maintenance support offering. Fully white-labelled to support and promote the Daktronics brand, DPi engineers are skilled across the range of technologies, delivering reactive, preventative and event-focussed services across a range of sites and venues. They also act as Daktronics’ trusted partner to verify installed assets. This includes quality checks, commissioning, testing and handover. Any issues raised as part of these checks are referred back to the customer or installer to rectify ahead of warranty and service support starting. Not only does this help maintain the reputation of the product, but also supports the best outcome for display owners and users.

As a result, Daktronics is able to support even the most complex of installations, helping drive maximum value for end-users and enhancing the reputation of the Daktronics brand. With the full suite of service, Daktronics can differentiate themselves within market verticals that need reliable post-installation services and meet the needs of specialist customers, media owners and event venues.