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Samsung is a global leader in display technology, delivering advanced solutions for a range of business environments. Through its display divisions, Samsung provides a range of high-performance products tailored for commercial settings, including digital signage, video walls, outdoor displays, and interactive whiteboards. A key innovation in Samsung’s lineup is their advanced LED technology, which enables superior brightness, vibrant colours, and flexible configuration options.
Installation Services
Maintenance & support services
To support its direct-view LED line of business, Samsung offers a manufacture branded installation and “in life’ service package called Blue Glove to facilitate adoption of the product by its resellers and system integrator partners and to ensure quality installations to showcase the brand. Support includes site surveys, design, installation and maintenance for all LED product, with a next business day response time for issues and an option of a three or five year support contract for ongoing maintenance.
For this manufacturer branded service offering, Samsung required a trusted and experienced partner to deliver the support as a white-labelled service.
Leveraging DPI’s partnership with Samsung as their only B2B display warranty partner, DPI deliver the Blue Glove proposition across the UK and Ireland. The support helps augment the skillset of system integrators and adds valuable LED installation and maintenance capability where integrators don’t have the experience, resources or skills internally. The DPI support also allows Samsung to offer manufacturer quality guidance and hands-on support for complex or custom installations where integrators wish to offset the risk of managing this themselves.
In partnership with DPI, Samsung is able to support its integrator channel with right first-time installations and on-going maintenance. This helps drive loyalty with Samsung’s direct customers and provides expertise for more complex or bespoke installs. For Samsung end users, the DPI services mean that the displays are installed in full working condition and tested and commissioned in compliance with manufacturer guidelines.
DPi’s partnership with the Samsung Display division began with their appointment as our long-term warranty partner for display repair and replacement. Their ability to perform at such high and exacting standards in this pivotal service delivery role within our business has helped further cement our position as the UK’s Market Leader for Professional Display.
As technology and the requirements of our customers have evolved, so has the scope of the partnership with DPI and none more so than in the indoor LED Space. To both enable and support our customers LED projects, Samsung Display created the end to end service solution ‘Blue Glove’ and had no hesitation in appointing DPI as a delivery partner.
Since the launch of Blue Glove, DPI have supported our business with a range of manufacturer backed services from site surveys, pre and post-installation verifications, installation, commissioning and all underpinned by maintenance agreements.
DPI quite rightly hold a well-deserved reputation for their extensive experience with display technologies, but what defines them as a truly trusted partner and ambassador of the Samsung Display brand is their unwavering support and commitment to a customer first approach.
